FAQ Volt Promo Store

Volt Company Store FAQs

The company store provides a wide array of Volt-branded items for client drop-offs, job fairs, and trade show events. These items enable us to convey a consistent, professional appearance to our clients and candidates. To maintain this consistency, all promotional items should be ordered here rather than through local vendors. Listed below are answers to common questions about ordering from the store.

How do I pay for my order?
Your order will be charged directly to your department ID, which you can enter when completing your order. No credit card is required.

Can I place an order for personal use?
Volt employees are welcome to show company pride by utilizing Volt branded product from the company store. Personal orders can be placed on the site with a payment option of personal credit card.

How soon can I expect delivery?
In-stock (Pre Decorated) items usually ship within two business days; time in transit is additional depending on your ship to location. You should receive your order within 7-10 days. Special Order Products (Decorated per Order) have a production time provided at the time of checkout.

Can I request rush production?
Rush production can be offered on several Special Order Products. If you are placing an order for a special event and have a required in hands date, contact Jessica at janess@curtis1000.com to inquire about rush service options.

Do I need approval to make purchases?
Any Volt employee can purchase up to $200.00 of merchandise. Orders that exceed the user’s purchase limit are automatically submitted for review to the Volt approver. Order notifications are sent to update you on the approval process, request for approval and finally if the order was approved or denied.

Is there a minimum quantity for each item?
For some items, it’s not efficient to produce/ship small quantities. You can see the minimum order requirements when you select an item to add to your cart.

Can I cancel an order after it is placed?
If the product is an in-stock item a cancelation can be completed as long as the item has not shipped. If the product is a special order production, cancelation request should be received within 24 hours. Final cancelation confirmation will come from your dedicated Account Manager at Curtis 1000.

I found a product I’d like to order, but it doesn’t have my business unit’s logo.
Most items feature the Volt logo and can be used by any Volt business unit. If you need a specific business unit logo on an item, contact marketing@volt.com to discuss.

I’m having trouble with my order. Who should I contact?
You can email Jessica at janess@curtis1000.com for help placing your order.

Why does my shopping cart empty every time I log out?
All orders need to be completed before logging out or closing the browser window.

How do I find tracking information for my delivery?
Tracking information is furnished to you as soon as we receive it from the carrier. You may also review tracking information in the Order History section, tracking is loaded once the order ships.

What if there’s a product I want but it’s not listed here?
Our inventory was selected to cover a broad range of promotional needs. If you need a custom product, contact marketing@volt.com to discuss.

What if I have a defective or damaged product?
We are confident that you will be satisfied with your product and service quality. However, in the rare and unfortunate event that your product has proven to be defective or damaged, you can return the product for refund or replacement. Defective or damaged product must be reported within 15 days of receiving your order.

Contact Jessica at janess@curtis1000.com to review your specific scenario and to obtain instructions for the return/replacement.